Note: Not all plans have Fitbit integration enabled. Please speak to your provider if it is not an option on your plan.
Ensure your device is connected by going to the More screen and selecting Connected Devices.
Fitbit should appear under the Connected section on the Connected Devices screen. If it is not, see instructions for Connecting Your Fitbit.
If it is showing as connected but not collecting your step data. Review the following:
1. Be sure to leave the Fitbit app running in the background at all times
- This enables your Fitbit to sync with the Fitbit app
2. Be sure that you are not turning off your phone at night
This breaks the connection between the Fitbit app and the Fitbit cloud and may cause you to miss step tasks as the device, app and cloud are not able to sync
If none of the above resolves the problems you are experiencing, please disconnect your FitBit from the app and then follow the instructions to reconnect your Fitbit.
Disconnecting Your Fitbit
To disconnect your Fitbit, open the Fitbit app and tap on your profile in the top right corner.
Then scroll down to the Settings and select Third Party Apps.
Then select Manage 3rd Party Apps menu item. Note: This will pull up a browser and prompt you to log in to your Fitbit account.
You will see a list of the applications your Fitbit is connected to (this is likely just Pattern Health). Under Pattern by Pattern Health Technologies, Inc. Click on Revoke Access.
Once this is complete, you can follow the steps to connect your device again.