The content in this article is very similar to the "Patient Chat" article in the section Managing Participants. Here, we will go over how to review and respond to messages in the Chat tab in the participant profile.
In this section of the participant's profile, you will be able to review the chat messages in the Patient-Provider Chat. As discussed in this article on the chat options in the Pattern Health App, the Patient-Provider Chat is a direct message channel between the participant and the study/clinic team.
Reviewing Patient Messages
When you click on the Chat tab, you will see a channel with the participant's name, the title of the chat (usually the name of the study group), a light blue Private icon (a reminder that this is a private Patient-Provider chat), and a settings icon.
Below this heading, you will see the participant's messages.
Sending a Chat Response
When you send a response to a participant in the Patient-Provider chat, you first have to decide whether you want to post as an anonymous Moderator or as yourself. To do so, click on the circular icon on the left side of the text box.
Type out your message. You may add emojis or deep links to external resources using the buttons to the right of the text box. Then, press send!