Chat Overview

Patient-Provider Chat v.s. Group Chat

There are two ways for study team members or clinical coordinators (admins) to communicate with participants in the console: Patient-Provider Chat and Group Chat. 

The primary difference between these two is that in the Group Chat, all subscribed participants will receive an admin's message. In the Patient-Provider Chat, only the participant and the console admins will be able to review each other's messages. 

The two chats are also located in different parts of the console. 

Group Chats can be accessed by clicking on Group Chats in the menu on the left side of the console. 

Patient-Provider Chat can be accessed in a participant's profile under the Chat tab. 

For more information about setting up Group Chats or Patient-Provider chat, please refer to the linked articles. 

For more information about managing Group Chats or Patient-Provider Chat, please refer to the linked articles.